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Financial Mediator

The Office of the Financial System Mediator is an independently-managed institution founded by the Central Bank of Armenia. The mission of the Office of the Mediator is to resolve pecuniary disputes between individual consumers and financial organizations. The Mediator’s services are free of charge. The complaint review process is simple, swift, and transparent.
Those clients, who are physical persons, have the opportunity to present their claims, arising on transactions between the client and the company, to the mediator of the financial system.

Working hours of the Financial System Mediator are as follows:

  • Monday-Friday: 9:00-18:00
  • Lunch: 13:00-14:00

Address: 0010 Yerevan, 15 Khorenatsi str., «Elite Plaza» business centre, 7-the floor
Phone: (37460) 70-11-11
Email: info@fsm.am
Fax: (37410) 58-24-21

IDBank joins the "Power of one dram" program
IDBank joins the "Power of one dram" initiative and becomes a strategic partner of the program. From now on, from any payment done through IDBanking.am online platform and IDBank terminals 1 AMD will be transferred to the program "Power of one dram". The entire amount of "one drams" gathered till August 23 will be use...
Power of one dram: new CSR program of Idram
"Power of one dram" is the CSR program of Idram, which has a mission to support the development of key and strategical sectors in Armenia; health, education, green economy, environmental protection, social responsibility and public security. Starting from June 5, 2020, Idram will be providing 1 AMD from its financial ...
Technical work
Dear users, from 05/06/2020 00:30 to 07:00 technical works will be carried out in the system, with which the transfers to the bank card fully and some services of the Banking partially will not be available during that period. The system will return to normal operation after 07:00. We apologize for any inconvenience.
Change of work schedule
Dear users, please be informed that from 02/06/20120 the customer service hall of the head office will be open from Monday to Friday from 10:00 to 16:00.