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Financial Mediator

The Office of the Financial System Mediator is an independently-managed institution founded by the Central Bank of Armenia. The mission of the Office of the Mediator is to resolve pecuniary disputes between individual consumers and financial organizations. The Mediator’s services are free of charge. The complaint review process is simple, swift, and transparent.
Those clients, who are physical persons, have the opportunity to present their claims, arising on transactions between the client and the company, to the mediator of the financial system.

Working hours of the Financial System Mediator are as follows:

  • Monday-Friday: 9:00-18:00
  • Lunch: 13:00-14:00

Address: 0010 Yerevan, 15 Khorenatsi str., «Elite Plaza» business centre, 7-the floor
Phone: (37460) 70-11-11
Email: info@fsm.am
Fax: (37410) 58-24-21
News
Update works are being carried out in Idram system
Dear users, update works are being carried out in Idram system, as a result of which the services of the Banking section will not be available on November 21 from 04:00PM to 04:00AM, in particular, transfers between IDBank bank cards and accounts, replenishment of IDBank accounts and repayment of IDBank loans. All othe...
Changes in the list of Idram branches
Starting from November 17, the branches of "Ohanov City" and "Komitas City" will not be served."Arshakunyats" and "Armavir" branches will be available with their normal working schedule.
Transfer from Russia to Armenia with only 0.5% commission, via new IDpay application
IDpay is a new and simple app for transfers from Russia to Armenia with the lowest 0.5% commission *. The app allows instant replenishment of IDBank customer cards / accounts by phone number.To receive transfers via Idram app you need to synchronize Idram and IDBank accounts, and if you are not an IDBank customer, simp...
Idram app already available in Huawei App Gallery
Idram app is already available on the Huawei App Gallery. Download and make your payments and transfers in the fastest way.

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