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Financial Mediator

The Office of the Financial System Mediator is an independently-managed institution founded by the Central Bank of Armenia. The mission of the Office of the Mediator is to resolve pecuniary disputes between individual consumers and financial organizations. The Mediator’s services are free of charge. The complaint review process is simple, swift, and transparent.
Those clients, who are physical persons, have the opportunity to present their claims, arising on transactions between the client and the company, to the mediator of the financial system.

Working hours of the Financial System Mediator are as follows:

  • Monday-Friday: 9:00-18:00
  • Lunch: 13:00-14:00

Address: 0010 Yerevan, 15 Khorenatsi str., «Elite Plaza» business centre, 7-the floor
Phone: (37460) 70-11-11
Email: info@fsm.am
Fax: (37410) 58-24-21

Working schedule of January 27 and 28
Dear users, January 27 and 28 are non-working days. Instead of January 27, the working daywill be February 1.On January 27 and 28, the Head office of the company and Armavir branch will not work.Komitas City branch, Ohanov City branch, Arshakunyats branch will work in the usual workingschedule. On January 27, call and ...
Working schedule of December 21
Dear users, there is a change in the working schedule of December 21. The Yerevan Mall, Komitas City, Ohanov City branches and Contact center will be available from 9:00 to 17:00. Missed calls during this period will be directed back the next day. We ask for your understanding.
New working schedule
Dear users, we are happy to announce that from now on the call center and online support of Idram will operate with new work schedule. From 01.10.2019 the call center and online support will be available from Monday to Friday 8:00AM to 02:00 AM and on weekends from 9:00 AM to 10:00 PM.
Changes in the September 21 working schedule
Dear users, We are informing you that September 21 is a non-working day. On this day, the head office of the company will not work. The branches of Arshakunyats, Komitas City, Ohanov City, as well as the Contact Center and Technical Support Center will operate according to the usual schedule. The terminal's call ce...