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Financial Mediator

The Office of the Financial System Mediator is an independently-managed institution founded by the Central Bank of Armenia. The mission of the Office of the Mediator is to resolve pecuniary disputes between individual consumers and financial organizations. The Mediator’s services are free of charge. The complaint review process is simple, swift, and transparent.
Those clients, who are physical persons, have the opportunity to present their claims, arising on transactions between the client and the company, to the mediator of the financial system.

Working hours of the Financial System Mediator are as follows:

  • Monday-Friday: 9:00-18:00
  • Lunch: 13:00-14:00

Address: 0010 Yerevan, 15 Khorenatsi str., «Elite Plaza» business centre, 7-the floor
Phone: (37460) 70-11-11
Email: info@fsm.am
Fax: (37410) 58-24-21

From Idram to Idram with no commission
Dear Users, please be informed that from now on Idram to Idram transfers will be made with 0% commission.
Working schedule
Dear Users, please be informed that Idram Head Office, Ohanov City and Komitas City Branches will continue to serve. Armavir branch will not serve for uncertain term. The Branches Ohanov City and Komitas City will serve daily from 10:00 am to 7:00 pm. Head Office will be open from Monday to Friday from 10:00 to 16:00. ...
Working schedule of branches
Dear Users, please be informed that fromMarch20 Idram Head Office will be open from Monday to Friday from 10:00 am to 4:00 pm.The branches of Komitas City, Ohanov City and Armavir will continue their normal operation.
Informing about technical works
Dear users, be informed that from 18/03/2020 from 03:00AM to 05:00AM technical works will be carried out in the system․ As a result, during this time, the services will not be availableWe apologize for any inconvenience caused