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Financial Mediator

The Office of the Financial System Mediator is an independently-managed institution founded by the Central Bank of Armenia. The mission of the Office of the Mediator is to resolve pecuniary disputes between individual consumers and financial organizations. The Mediator’s services are free of charge. The complaint review process is simple, swift, and transparent.
Those clients, who are physical persons, have the opportunity to present their claims, arising on transactions between the client and the company, to the mediator of the financial system.

Working hours of the Financial System Mediator are as follows:

  • Monday-Friday: 9:00-18:00
  • Lunch: 13:00-14:00

Address: 0010 Yerevan, 15 Khorenatsi str., «Elite Plaza» business centre, 7-the floor
Phone: (37460) 70-11-11
Fax: (37410) 58-24-21

Idram and IDBank jointly draw 2 FIAT 500
Pay contactless, touch as much as you wish. Idram and IDBank jointly draw 2 FIAT 500. For participation make at least 1,000 AMD QR/NFC cashless payments via Idram or other payments starting from February 12 to May 31 according to the rules and get an electronic coupon on Idram account. There is no need to print the rec...
Working schedule of January 28
Dear users, please, be informed that on January 28, the company's head office and Armavir branch will not serve. The Contact Center, Technical Support Center and the Yerevan Mall branch will be available in the usual working schedule.
Termination of transfers
Dear users, Please, be informed that transfers to and from Yandex Money have been temporarily terminated by Yandex. The change is due to the order of the Central Bank of the Russian Federation, according to which transactions of companies and/or non-resident individuals are restricted. We will inform you about the re...
Card Agro Credit UCO commission change
Dear users, please be informed that the commission fee for Agram Card Agro Credit payments via Idram has been changed. Starting from January 15, 2021, in the Idram system for repayments of Card Agro Credit credit organization loans will be available the following commissions; up to 15,000 AMD - 100 AMD 15,001-35,...