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Financial Mediator

The Office of the Financial System Mediator is an independently-managed institution founded by the Central Bank of Armenia. The mission of the Office of the Mediator is to resolve pecuniary disputes between individual consumers and financial organizations. The Mediator’s services are free of charge. The complaint review process is simple, swift, and transparent.
Those clients, who are physical persons, have the opportunity to present their claims, arising on transactions between the client and the company, to the mediator of the financial system.

Working hours of the Financial System Mediator are as follows:

  • Monday-Friday: 9:00-18:00
  • Lunch: 13:00-14:00

Address: 0010 Yerevan, 15 Khorenatsi str., «Elite Plaza» business centre, 7-the floor
Phone: (37460) 70-11-11
Email: info@fsm.am
Fax: (37410) 58-24-21
News
September 21 working schedule
Dear users, since September 21st is non-working day, the company's Head office and Armavir branch will not be serviced. The branches of "Arshakunyats", "Komitas City", "Ohanov City" and Contact center will be available with its normal work schedule.
For QR/NFC payments via Idram application IDBank gives additional 5% cashback
Startingfrom September 16 until November 16, IDBank gives additional 5% cashback to the clients that made 8 and more QR/NFC transactions monthly via Idram application.By making QR/NFC payments in Idram application it is necessary to choose one of the following as a payment method: IDBank account IDBank card (besi...
The second stage of the "Power of one dram" project has started
The second stage of the "Power of one dram" program started on August 24. As a large fire in a park near the Tsitsernakaber Memorial this summer caused significant damage to the environment, Idram and IDBank, together with the Armenia Tree Project, decided that the entire amount of one drams collected from August 24 t...
The first program of the "Power of one dram" initiative was summed up
The first program of the "The Power of one dram" initiative was summed up. As we announced before, Idram and IDBank transferred 1 AMD for each payment made through the Idram application, website, idbanking.am online platform, IDBank and Idram terminals from their funds to the initiative from June 5 to August 23. As a ...

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