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Terms and conditions

PUBLIC AGREEMENT ON ISSUANCE AND SERVICE OF ELECTRONIC MONEY

 

1. Main Terms Used in the Agreement
1.1. Public Agreement – the agreement concluded between the System Operator and the User on opening and replenishment of a Registration Account for issuance and service of electronic money through the System, as well as an agreement on making payments with electronic money for the services rendered in the System.
1.2. Electronic money - electronic money based on "Idram" computer system- monetary value recorded in the operating system installed on a computer or some other electronic device with the help of special software, allowing its User to make payments for the services provided in the System, with virtual/web money (prepaid electronic value) acquired in advance, hereinafter referred to as "Idram" units, in compliance with the Public Agreement and the rules of the System.
1.3. Replenishable electronic money - monetary value stored in a microprocessor (chip) or in "Idram" IPS’s centralized database (prepaid electronic value), which can be replenished (increased).
1.4. Non-replenishable one-off electronic money - monetary value stored in a microprocessor (chip) or in "Idram" IPS’s centralized database (prepaid electronic value), which cannot be replenished. The restrictions defined by the “Regulation on Sizes and Restrictions of Transactions with Electronic Money” posted on the System Operator’s official website apply to the non-replenishable one-off electronic money available on the User’s unidentified Registration Account.
1.5. User – private individual, legal entity, or private entrepreneur, who has concluded a Public Agreement with the System Operator, for acquisition of electronic money in compliance with the conditions and rules preliminarily announced and defined by the System Operator, and for the payment of rendered services with electronic money.
1.6. System or “Idram” IPS /internet payment system/ - a system making settlements with “Idram” units – the integrity of “Idram” internet payment system, Operators, Service Providers, Distributors and/or Agents (hereinafter referred to as Participants), as well as the complex of the regulations, hardware, software, and processes providing for issuance and service of electronic money.
1.7. System Operator – “Idram” limited liability company /registration number 286.110.06775, TIN02588245/, responsible for the activity of “Idram” IPS. It is the operator of the system of settlements with “Idram” units.
1.8. Service Provider – legal entity or private entrepreneur, who has concluded a Public Agreement with the System Operator, for the acceptance from Users of the electronic money issued by the System Operator, as a payment for sold goods and/or performed works and/or rendered services and/or civil or administrative and other transactions, in accordance with the rules of the System.
1.9. Agent – a financial organization other than the System Operator, which, based on the agreement signed with the System Operator, issues or replenishes electronic money according to the rules of the System, as well as distributes Replenishment Cards.
1.10. Financial organization – an organization that has obtained a license for making money transfers, or a bank operating in the Republic of Armenia, or a branch of a foreign bank.
1.11. System rules – the entirety of the norms, regulations, and procedures, providing for the settlements and cooperation at the time of service/usage of electronic money among Participants.
1.12. Registration Account or “Idram” ID – a unique nine-digit number, an account opened in the System Operator’s centralized database in the User’s or Service Provider’s name, maintained/serviced by the System Operator, where the “Idram” units are being collected (replenished).
1.13. Replenishment of the Registration Account - a function, which enables the User to acquire “Idram” units and replenish the Registration Account in exchange for a cash or a non-cash payment or by means of converting equivalent funds for electronic money issued by another electronic money system.
1.14. Service of electronic money – providing for settlements between the Participants in the process of execution of operations with electronic money, as a result of which the User is enabled to cash out (present for redemption) the acquired electronic money, to pay to the Service Provider for the services rendered, and to make transfers to another person/persons and, in the cases stipulated by the Public Agreement, to also replenish the Registration Account and convert electronic money issued by another electronic money system.
1.15. Redemption of electronic money - a function, in the result of which the equivalent amount is paid to the User or another person specified by the User, in exchange for electronic money, in cash or non-cash manner, or the electronic money is converted into other electronic money.
1.16. Password – a combination of symbols created by the User, which is used by the System as a tool for the User’s identification and grants access to the System to make use of the services available in the System.
1.17. PIN Code – a combination of numbers created by the User, considered by “Idram” IPS as the User’s electronic signature, which allows the User to make payments and other financial operations, as well as modify the Password and certain data specified by the System Operator.
1.18. Mobile phone identification code– a combination of letters and/or numbers sent in form of an SMS by the System Operator to the mobile phone number specified by the User, in order to identify the entered mobile phone number in the System.
1.19. Client Agreement – an agreement concluded or an arrangement reached between the User and the Service Provider.
1.20. Client/Subscriber Account – the User’s specific account in the Service Provider’s system.
1.21. Money Transfer – transfer of monetary funds in “Idram” units and payment thereof to the Recipient specified in the User’s order, in compliance with the System rules. Mandatory data required for the money transfers are:
1.21.1. Code for identification of the transaction by the System Operator;,
1.21.2. Size of “Idram” units;
1.21.3. User’s data (name, surname, “Idram” ID);
1.21.4. Recipient’s data (name, surname);
1.21.5. Other data required by the System Operator, depending on the payment system, conditions, and type of the Money Transfer.
1.22. Recipient – a private individual, who is the recipient of the Money Transfer as specified in the User’s order.
1.23. Cash out point/Point of service – a point intended for service of the operations executed with the System (e.g. the System Operator’s branches, financial organizations’ branches, ATMs, automatic self-service devices, etc.).
1.24. System Operator’s official website- is www.idram.am, a website in the Internet domain, where the sole responsibility for publishing information lies with the System Operator and the information posted on the website is of official nature.
1.25. Commission fee – an amount charged from the Users based on the tariffs and procedure defined by the System Operator. The information about the Commission fee is posted and regularly updated on the System Operator's official website.
1.26. Payment – fulfillment of a monetary obligation or other payment by Users; a transaction executed by the System Operator from the User’s Registration Account based on the User’s payment order.
1.27. Acceptance of payment – the instance of execution of a transaction from the User’s Registration Account based on the User’s order, deduction of the respective amount from the User’s Registration Account, and generation of the respective payment and settlement document.
1.28. Performance of payment - the instance of receipt of information from the addressee of the payment about actual performance of the payment or the instance of actual receipt of the paid amount. The term of payment may vary depending on Service Providers or type of the service rendered.
1.29. Mobile Wallet - “Idram” IPS’s software, developed for smart devices (smartphones and tablets) with different operating systems, which allows execution of online operations and which enables the System Operator to ensure the rendering of services to Users.
1.30. Statuses of “Idram” ID – registration accounts - statuses according to the conditions and description given in the document titled “Statuses of Idram Registration Accounts and Their Description” (hereinafter referred to as Annex 2).
1.31. Users’ statuses in the System - Users’ statuses according to the conditions and description given in the document titled “Procedure and Conditions for User Identification” (hereinafter referred to as Annex 3).
1.32. Data recovery procedure – a procedure applied in case of loss of the Password and/or PIN code by the User, change of the identified phone number, obtaining of a new Password and/or PIN code, or the change or recovery of certain data available in the Registration Account, which can be presented to the User if the latter contacts the System Operator’s call center or the System Operator’s customer service office.
1.33. Authorized recipient – authorized third party that has all licenses and permits required for providing the services currently offered by the System Operator.
1.34. Completed transaction - Transaction by which the System Operator has completed money transfers from the User’s Registration Account in connection with the relations between the User as per the User’s order.
1.35. Non completed transaction - Transaction by which the System Operator has not yet completed money transfers from the User’s Registration Account in connection with the relations between the User as per the User’s order.
1.36. Beneficial owner - the concept that has the meaning defined by the Law of the Republic of Armenia on Combating Money Laundering and Terrorism Financing.

2. Subject of the Agreement
2.1. According to the Public Contract, the System Operator undertakes to make money transfers within the framework of relations between the User and Service Providers, by the User’s instruction, via User’s Settlement Account, and the User undertakes to accept the services properly provided by the System Operator, in accordance with the “Sizes of Transactions Executed with Electronic Money and the Procedure of Applying Limitations” which form an integral part of the Public Contract.
2.2. The list of services available via "Idram" IPS is posted on the System Operator’s official website.
2.3. According to the Public Contract, all money transfers in the System are made within the framework of the funds available on the User’s Settlement Account. The transfer amount, including the commission fee /if any/, should not exceed the amount of “Idram” units available on the User’s Settlement Account, in accordance with the “Sizes of Transactions Executed with Electronic Money and the Procedure of Applying Limitations” which form an integral part of the Public Contract.
2.4. The use of all types of services available via “Idram” IPS by the User is possible only via identification (except for single-use non-replenishable electronic money). The conditions of the identification process are detailed in the “User Identification Procedure and Conditions” (hereinafter referred to as Annex 3).
2.5. 1 (one) "Idram" unit is equivalent to 1 (one) Armenian Dram.

3. Conclusion of the Agreement
3.1. A precondition for conclusion of the Public Agreement is the User’s registration in the System in accordance with the System Operator’s regulation and the procedure defined by the Public Agreement, as well as obtaining of an “Idram” ID from the System by means of entering the Mobile phone identification code. The Public Agreement is considered as concluded electronically, upon the formation of “Idram” ID.
3.1.1. In order to get registered in the System, the User shall enter into the System a mobile phone number owned by or accessible for the User, create a password and a PIN code.
3.2. By signing the Public Agreement, the User confirms, that he/she has read all provisions of the Public Agreement and the System rules, that such rules are fully comprehensive and acceptable for the User, that using of the System and rendering of the services defined by the Public Agreement arise from his/her true interests or the true interests of the persons represented by the User, and that such rules by no means violate the rights and lawful interests of the User or of the persons represented by the User, neither can they cause any damage to the above-mentioned persons.
3.3. The System Operator has the right to unilaterally amend the provisions of the Public Agreement, but no later than 1 (one) day prior to the corresponding change, after posting the respective preliminary notice on its official website. In such case, the User acquires the right to unilaterally terminate the Public Agreement, informing the System Operator accordingly. In the event the User does not notify the System Operator about the unilateral termination of the Public Agreement in accordance with this paragraph herein and continues using the System services, the mentioned amendment/amendments shall be deemed as agreed and accepted by the User.
3.4. The User shall go through the identification process in accordance with the procedure stipulated by Annex 3.

4. Rights and Obligations of the System Operator
4.1. The System Operator shall:
4.1.1. Provide the User with unimpeded possibility to make use of the System.
4.1.2. Replenish the User’s registration account, in accordance with the forms and conditions specified on the System Operator’s official website or in the “Top up” section of the mobile application.
4.1.3. Conduct proper identification of the User, in accordance with the Law of the Republic of Armenia “On Combat against Money Laundering and Financing of Terrorism”, the respective acts adopted by the Central Bank of the RA, and Annex 3.
4.1.4. Take measures to secure privacy of information transferred through the System and protect it from unauthorized access, usage by, and/or disclosure to third parties.
4.1.5. Provide the User or the person specified by the User, with cash amount in AMD, equivalent to the “Idram” units withdrawn through the System within 3 /three/ days after the receipt of the User’s electronic order for redemption of “Idram” units and based on such order, whilst charging the respective commission fee from the withdrawn “Idram” units.
4.1.6. In case of loss of the Password and/or PIN code by the User, provide the latter with a new one or restore the lost one, in accordance with the Data recovery procedure.
4.1.7. Provide uninterrupted operation of equipment and software necessary for the System operation.
4.1.8. Within the framework of the System operation, provide the User with information regarding the services and opportunities offered by the System.
4.1.9. In accordance with the procedure defined by the legislation of the RA, provide the User with electronic settlement documents evidencing the payments made (electronic receipt – in the “Transaction History” section of the User’s Registration Account).
4.1.10. Upon the User’s request ensure provision of the settlement documentation (receipt for the payment) evidencing the payments made by the User.
4.1.11. Enable the Users to record their e-mail addresses in the System in order to receive monthly statements regarding the transactions executed with the Settlement Account, as well as view the history of their transactions in the System, as of any point in time.
4.1.12. In case of disputes and upon the User’s request, provide the latter with a sealed statement on the transfers
4.1.13. Inform the User about arising, change or elimination of all circumstances significant for implementation of the Public Agreement.
4.2. The System Operator has the right to:
4.2.1. Reject the User’s transaction, if:
(i) the User has not passed the respective identification;
(ii) there are justified doubts regarding legitimacy of the User’s actions;
(iii) the User has entered the PIN code wrongly;
(iv) the transaction amount does not comply with the limits set by the System Operator for that service;
(v) such rejection is defined in another clause of the Public Contract, another written document adopted by the System Operator, which the User has joined, or in other cases prescribed by the legislation of the Republic of Armenia.
4.2.2. Specify and update in the respective sections of the System Operator’s official website the minimum and maximum limits of transactions allowed to be made to and from the Registration Account, as per the statuses of the Registration Accounts.
4.2.3. Reject the User’s application for cancellation of a transaction, if execution of such transaction by the System Operator is impossible as per the System rules or the requirement of the Service Providers.
4.2.4. Refuse to return the charged commission when the User submits an application for cancellation of a transaction on Completed transaction. The commission must be returned to the User if such cancellation of the transaction was result of the System Operator’s fault.
4.2.5. Temporarily suspend operation of the System, while informing the User in advance, for the purpose of upgrading and making improvements in the equipment and software that ensure the operation of the System, enhancing the security level, and performing other preventive works.
4.2.6. Unilaterally amend the provisions of the Public Agreement, after posting the respective preliminary notice on the System Operator’s official website.
4.2.7. Terminate the Public Agreement in accordance with the “Terminated” status described in Annex 2.
4.2.8. Involve third parties for performance of its obligations stipulated by the Public Agreement, at its expense and at its own discretion.
4.2.9. Request and obtain the documents and information stipulated by Annex 1.
4.2.10. Request additional information from the User in the cases and according to the procedure stipulated by the legislation of the RA, including the normative legal acts adopted by the Central Bank of the RA.
4.2.11. Block the Client’s “Idram” ID in the cases stipulated by the Public Agreement, if:
(i) In case if the User submits a request to block his/her “Idram” ID, provided that the information submitted by the User allows to identify the latter;
(ii) In case if the use of “Idram” ID coincides with unauthorized access to the System or some other attempt to breach the System security;
(iii) By the information security systems of the System Operator, in order to ensure the integrity and security of “Idram” ID;
(iv) In case of violation by the User of the rules stipulated by the Public Agreement, as well as by the normative legal acts adopted by the Central Bank of the RA, or in case of suspecting such violation;
(v) Exercise other rights stipulated by the Public Agreement and the legislation of the RA;
(vi) Information is received from the respective authority, according to which the User has died, has been declared by court verdict as deceased, missing, or bankrupt, or the activity of a legal entity or private entrepreneur has been temporarily terminated until clarifying who the successor is or until opening of the inheritance;
(vii) Information is received from the respective authority, according to which the User has been declared incapable.

5. Rights and Obligations of the User
5.1. The User shall:
5.1.1. Properly fulfill the obligations stipulated by the Public Agreement and the official website of the System Operator.
5.1.2. Provide the System Operator with reliable personal information and data, necessary to make use of the services within the framework of the Public Agreement.
5.1.3. Immediately inform the System Operator in case of having doubts with regard to approval of the transaction executed by the User.
5.1.4. Observe the System rules while making use of the System.
5.1.5. Strictly keep the confidentiality of information disclosed and transferred in the framework of the Public Agreement.
5.1.6. Bear responsibility for loss of funds from his/her “Idram” ID and for other unfavorable incidents resulting from disclosure of the Idram access and transaction approval data to third parties, irrespective of the fact whether this was caused by the User’s negligence, nonchalance, ignorance, or fault.
5.1.7. Notify the System Operator as soon as possible about the occurrence, modification or termination of circumstances of significant importance to the operation of the System, including, but not limited to, fraud, unauthorized operations, technical errors, or other problems arising in the System.
5.1.8. Immediately inform the System Operator about changes of the User’s passport data or other information provided to the System Operator.
5.1.9. Not use the Registration Account and prevent its usage by third parties for entrepreneurial purposes.
5.1.10. Disclose to the System Operator the real beneficiary of the Registration Account and/or of the funds available on the Registration Account and provide the System Operator with information regarding the real beneficiary and sources of funds, upon the System Operator's justified request.
5.2. The User has the right to:
5.2.1. Make use of all services available in the System, according to the System rules.
5.2.2. Transfer the rights arising from the Public Agreement to third parties, while accordingly informing the System Operator in advance. In such case, the third party, which assumes the transferred rights, shall also go through the identification process stipulated by the System rules and the Public Agreement.
5.2.3. Contact the System Operator in accordance with the procedure stipulated by the Public Agreement and posted on the System Operator’s official website for withdrawal of “Idram” units accumulated in “Idram” ID.
5.2.4. In case of loss of the “Idram” ID and/or PIN Code issued to the User, as well as the User’s Password, contact the System Operator in accordance with the procedure established by the “Personal” Section of the Registration Account for the recovery of the “Idram” ID, the obtaining of a new PIN Code and/or Password.
5.2.5. Make changes in the identified mobile phone number, in accordance with the System rules of the Registration Account.
5.2.6. Send claims, both electronically, and in paper form, using the postal and electronic mailing addresses of the System Operator posted in “Contacts” Section of the System Operator’s official website.
5.2.7. Make suggestions concerning the quality and procedure of the services rendered within the framework of the Public Agreement.
5.2.8. Record his/her e-mail address in the System in order to receive the monthly statement mentioned in clause 4.1.11 of the Public Contract. As long as the User does not specify his/her e-mail address in the System, it means that the User refuses to receive the monthly statement regarding the transactions executed with the Settlement Account.

6. Responsibility of the Parties
6.1. The parties shall bear responsibility for non-fulfillment or improper fulfillment of the obligations stipulated by the Public Agreement, in accordance with the procedure defined by the legislation of the RA.
6.2. The System Operator is responsible for the User’s Prepayment only in the case of availability of a banking transfer receipt evidencing the Prepayment, a cash-desk order on credit of funds or a payment receipt issued by the financial organization, as well as in case of conformity of data of the personal identification document of the User holding the Registration Account with the data available in the System.
6.3. The System Operator does not bear responsibility for malfunction and failure of the equipment and software that ensure operation of the System, as well as for temporary impossibility for the User to access the System, if such has occurred for reasons independent of the System Operator. Nevertheless, the System Operator shall immediately inform the Users about the arisen problems, using the available means.
6.4. The System Operator does not bear responsibility for refusing to provide services to the User, if such refusal is motivated by the reasons described by the Public Agreement and/or on the System Operator’s official website.
6.5. The System Operator does not bear responsibility for confidentiality of the information contained in the User’s computer.
6.6. Complaints arising in connection with the services provided to the User by the System Operator are examined in accordance with the procedure posted on the System Operator’s official website.
6.7. The User bears responsibility for any consequence resulting from loss of the Password, the Registration Account number, and/or the PIN code, or disclosure thereof to third parties in any other form.
6.8. The System Operator does not bear responsibility for the loss of funds from “Idram” ID specified in the Public Agreement and for other unfavorable incidents resulting from disclosure of the Idram access and transaction approval data to third parties.

7. Force-Majeure
7.1. The parties are discharged of responsibility for full or partial failure to fulfill their obligations under the Public Agreement if such failure is caused by force-majeure circumstances, which occurred after the execution of of the Public Agreement and which could not be foreseen or prevented by the parties. Force-majeure circumstances are: earthquake, flood, war, declaration of military state and state of emergency, political disorders, strikes, failure of communication means, acts adopted by government agencies, including the Central Bank of the RA, and other circumstances, which render fulfillment of the obligations stipulated by the Public Agreement, impossible. If the impact of force-majeure circumstances continues for more then 3 /three/ months, then each of the parties to the Public Agreement has the right to terminate the Public Agreement, while accordingly informing the other party in advance.

8. Regulation of Fraud, Unauthorized Operations, Technical Errors, or Other Problems Arising in the System
8.1. If the User becomes aware of fraud, unauthorized operations, technical errors, and other similar problems arisen in the System, the User may notify the Operator about such issues, observing the notification procedure stated in this Public Contract. If fraud, unauthorized operations, technical errors and other similar problems arisen in the System have resulted in loss of "Idram" units available on the User’s Settlement Account, then the User shall have to notify the Operator thereof immediately, but not later than within 5 /five/ calendar days following the moment when the User got aware of such fraud, unauthorized operations, technical errors and other similar problems.
8.2. If the Operator becomes aware of fraud, unauthorized operations, technical errors and other similar problems arisen in the System, the Operator shall undertake all technically possible measures and actions to revoke the unauthorized operations, eliminate fraud and technical errors, and solve other similar problems. The Operator examines the causes of fraud, unauthorized transactions, technical errors and other similar problems arisen in the System, takes measures to eliminate their causes, and informs the Users of the results of the measures taken.
8.3. If the fraud, unauthorized operations, technical errors and other similar problems arisen in the System have resulted in in loss of "Idram" units available on the User’s Settlement Account, the Operator shall have to restore the "Idram" units reduced from the User’s Settlement Account, except for cases when more than 2 /two/ months have passed since the date of arising of fraud, unauthorized operations, technical errors and other similar problems in the System and the User has not informed the Operator about such fraud, unauthorized operation, technical error, or some other similar problem within 5 /five/ calendar days after becoming aware thereof.

9. Applicable Law and Dispute Resolution
9.1. The Public Contract is interpreted according to the RA legislation.
9.2. Any dispute or disagreement arising in connection with the application or interpretation of the Public Contract is subject to settlement in accordance with Idram LLC’s procedure for settlement of possible mistakes, complaints and disputes in acceptance of payments, which is posted on the System Operator’s official website.
9.3. In the cases and in the manner prescribed by the RA Law "On the Financial System Mediator", a dispute or disagreement arisen in connection with the Public Contract, which is not settled by means of the negotiation method referred to in clause 9.2 of the Public Contract, can be handed over to the Financial System Mediator for examination and resolution in the manner prescribed by the RA Law "On the Financial System Mediator". The decisions taken by the Financial System Mediator cannot be disputed by the System Operator.

10. Miscellaneous
10.1. The issues not regulated by the Public Agreement are regulated by the provisions stipulated on the System Operator’s official website, and in the absence of such provisions – by the legislation of the RA.
10.2. Conclusion/execution of the Public Agreement in electronic format is equivalent with its legal consequences to the legal consequences of conclusion of the agreement by means of preparation of a written document signed by the System Operator and the User.
10.3. The procedure and terms of provision of all services in the System are described on the System Operator’s official website.
10.4. The Public Agreement takes effect upon creation of the “Idram” ID for the User.
10.5. Each of the parties is entitled to terminate the Public Agreement, by sending the relevant notification to the other party 15 /fifteen/ days in advance.

11. Notifications
11.1. Unless otherwise stipulated by the Public Agreement, all notifications within the framework of the Public Agreement shall be sent electronically, via electronic mail, the System Operator's official website, the Wallet, or SMS messages, and the notices sent in such manner are considered properly notified.
11.2. Based on technical specifications, the Operator cannot guarantee the receipt by the Client of the messages sent to the e-mail address or mobile phone number.

12. Delegation of Rights
12.1. The System Operator is entitled to unilateral delegation of all its rights and obligations under the Public Contract to the Authorized Recipient, and the User gives his/her irrevocable consent to any such delegation, provided that all rights and interests of the User will be retained.
12.2. The delegation referred to in clause 12.1 of the Public Contract shall also include the respective rights of the System Operator in the field of personal data processing, with relation to which the User has given his/her consent in accordance with the Confidentiality Document (Annex 1), as well as the User's transaction history. The User hereby gives his/her consent to any such transfer of personal data, including the transaction history, to the Authorized Recipient, and gives his/her consent for processing of personal data in accordance with the terms applicable to the System Operator, as if such terms applied to the Authorized Recipient.

 

 

 

 


Annex 1


CONFIDENTIALITY DOCUMENT

A. General Information
The System Operator hereby undertakes to demonstrate its commitment to the privacy of its User’s personal data, based on the conditions defined by the Confidentiality Document. By accepting the requirements and conditions of this Confidentiality Document, the User consents to the use and disclosure of his/her personal information by the System Operator, in the manner described in this Confidentiality Document. This Confidentiality Document is an integral part of the Public Agreement and all words/terms used in it have the meanings defined in the Public Agreement.

B. Collection and Use of Personal Data
To record the User in the System and to ascribe a unique "Idram" registration number ("Idram" ID) to the User, the System Operator obtains some personal information regarding the User, such as name, surname, registration and residence address, e-mail address and phone number (landline and mobile), as well as such mandatory information, as date of birth, passport data, etc. For the purposes of this paragraph, the System Operator is entitled to request and to keep the hard copy or electronic copy of the User’s passport/personal identification document and/or public services number. By virtue of the Public Agreement, the System Operator also obtains the right and authority to make a respective inquiry and obtain updated/amended information regarding the User’s passport data, from the Database of the RA Police Passport and Visa Department. Acquisition of such personal data facilitates the User identification as defined by the legislation of the RA, the Public Agreement, and the System Operator’s regulation, as well as taking of appropriate measures, whenever necessary.
The System Operator shall not disclose or otherwise publish the personal data provided by its Users, except for the cases defined by the legislation of the RA and the Public Agreement.
The System Operator is obliged to keep confidential only the personal data of the Users recorded by "Idram" IPS and submitted at the System Operator’s branches.
The User’s personal data can be used by the System to recover the User’s Password, contact the User in emergency situations, notify the User of changes and supplements to the System, and in other cases stipulated by the procedures and regulations approved by the System Operator.
The personal data submitted by the User to the System Operator cannot be provided to third parties in any other cases, except for the cases of violation by the User of the Public Agreement signed with the System Operator and/or the cases stipulated by the laws of the Republic of Armenia. In all other cases, such information can be disclosed only with the User’s consent or instruction. The System Operator is entitled to disclose to a person receiving a payment through the System the personal data of the person who has made the payment and the details of the payment transaction.
For the purposes of the Public Agreement concluded between the User and the System Operator, the information that could be obtained otherwise, without violating the confidentiality requirements, is not considered confidential.
The System Operator keeps the information and documents related to the functions performed with "Idram" ID for a minimum period of 5 (five) years since the date of execution of the respective transaction.
The User bears the risks of negative consequences caused by inaccuracy of the information submitted to the System Operator by the User.

C. Security
"Idram" Limited Liability Company secures its User’s personal information recorded in the System from unauthorized access, use, and/or disclosure. The User’s personal information and all monetary transactions are secured using Secure Socket Layer (SSL) technology with high security 128bit encryption, which provides for 100% secure flow of information from the User to the server and in the opposite direction, excluding interference by a third party.

D. Notification of Changes
In order to enhance performance of the System, "Idram" Limited Liability Company is entitled to make changes to this Confidentiality Document. "Idram" Limited Liability Company undertakes to notify the User about changes in the rules and restrictions of usage of the User’s personal data by the System, at least 15 days before putting such changes into effect. 

 


Annex 2


STATUSES OF IDRAM REGISTRATION ACCOUNTS AND THEIR DESCRIPTION

This document presents the possible statuses, characteristic features, and conditions of use of the accounts opened by the Users in Idram payment system.
This document is an integral part of the Public Contract and all words/terms used in it have the meanings defined in the Public Contract.
Registered – a settlement account opened in the system, with which no transaction was executed. This status is maintained maximum for 90 /ninety/ days, and after 90 /ninety/ days it becomes a Deleted Settlement Account.
Active – an account, with which at least one transaction was executed over the last 365 /three hundred sixty-five/ days. One year after the date of the latest executed transaction, this status becomes a Terminated Settlement Account.
Blocked – a settlement account automatically blocked by Idram IPS after numerous entries of incorrect personal data by the User. The blocked status can be revoked in case of proper identification of the User by Idram IPS. In case of being blocked for a year, the settlement account automatically gets the Terminated status.
Suspended – a settlement account suspended by Idram IPS on the ground of identifying a suspicious transaction specified by the legislation of the RA and internal risk management procedures of the Company. A suspended settlement account is examined by the Company's internal monitoring center within 5 /five/ days, in the result of which the settlement account gets either the Banned or the Active status.
Suspended by User - a settlement account temporarily suspended by the User's demand. A suspended settlement account can be restored in case of proper identification of the User by Idram IPS. In case of being suspended for a year, the settlement account automatically gets the Terminated status.
Banned – a settlement account blocked by the Company's monitoring center, in case of identifying suspicious transactions specified by the legislation of the RA and internal risk management procedures of the Company. The settlement account remains in this status until summarizing the results of final examination of the grounds for qualifying the transaction as suspicious, on the basis of which the internal monitoring center is entitled either to change the status of the account or to keep it the same. After remaining in the banned status for five years, the Account automatically acquires the Deleted status. The balance of the account with this status is refundable to the User only in the absence of a seizure claim for this amount made by the relevant authorities, and in case of absence of a demand for refund filed by the User the Company shall be guided by the RA legislation, namely RA Government's resolution 19-N-2052-N adopted in December 2002.
Terminated – a settlement account with which no transaction was executed over the last one year. The settlement account is archived and after four years it is removed from the system. The balance of prepayment available on the Terminated Account shall be returned to the User upon demand, and in the absence of such demand the Company shall be guided by the RA legislation, namely RA Government's resolution 19-N-2052-N adopted in December 2002. An account in this status cannot be restored to the Active status.
Terminated by user - a settlement account, which is closed by the User's demand, archived and removed from the system five years later. The balance of prepayment available on the Terminated Account shall be returned to the User upon demand, and in case of absence of a demand for refund filed by the User the Company shall be guided by the RA legislation, namely RA Government's resolution 19-N-2052-N adopted in December 2002.
Deleted - a settlement account:
1. with which no transaction was executed for more than 90 days in the registered status;
2. which has been in the banned status for five years;
3. which has been in the terminated status for four years;
4. which has been in the terminated by user status for five years.

 

 

 

 

Annex 3


PROCEDURE AND CONDITIONS FOR USER IDENTIFICATION

This document is an integral part of the Public Agreement and all words/terms used in it have the meanings defined in the Public Agreement.
Two statuses are set for the identified User at "Idram" IPS - Premium and Premium Plus.
1. Premium User
Premium status is set for Users identified in the System with a banking card.
In order to attach the banking card to the Registration Account and to pass the identification, the following is required:
• A card issued by an Armenian bank, connected to “3D Secure” safety system.
• Minimum available balance of AMD 500 /five hundred/ on the card account.
In the System interface, the User fills out his/her credit card data, which are stored in ArCa system. To complete the process of attaching the card, the amount of AMD 500 /five hundred/ is transferred from the attached banking card account to the User’s Registration Account. The process of attaching the banking card is considered to be the User authentication process, which also sets the User’s Premium status.
Users with the premium status can make partial use of the services available in the System, according to the rules defined by the System.
2. Premium Plus User
The Premium Plus status is set in the System for a private individual, private entrepreneur, or legal entity according to the following procedure:
2.1. For private individual Users:
2.1.1. Identication at the System Operator’s office or branch:
To pass identification, a private individual User, citizen of the Republic of Armenia, shall visit any branch or service center of the System Operator, with a personal identification document. The addresses of the System Operator’s branches and service centers are posted on the website www.idram.am, with links to Idram branches.
During the identification process, the User shall provide the System Operator with the following information and copies of the following documents:
The User’s name, surname, series and number of the passport/identification card, date and place of issue, residence address, registration address, phone numbers, e-mail address.
2.1.2. Remote identification by biometric means:
Remote identification is performed only if the integrity of the sequence of the following steps is maintained through the system software application, i.e. the User:
 Accesses the Identification Section of the system software application;
 Selects the “remote identification” option;
 Selects the identification options - “By passport” or “By identification card”;
 Takes a picture of the first page of the identification card or passport with the opened camera, then the back side of it /in case of identification card/;
 The picture is either approved or it is required to take another one, for image clarity;
 Takes a picture of his/her face.
 The System Operator checks the data with special means, after which identification of the person is considered:
o Either successfully completed
o Or is terminated and the User shall have to visit the System Operator's branch or service center to pass identification.
2.2. For legal entity Users:
The User's full name, organizational-legal type, TIN, actual address of activities, the reference regarding the User issued by the State Register of Legal Entities of the Ministry of Justice of the RA, the position held by the authorized manager, a document certifying the competence of the authorized person, the latter’s name and surname. In order to check the authenticity of the submitted information, the System Operator is entitled to request from legal entities a document in writing signed by the authorized person and sealed.
2.3. For private entrepreneur Users:
During the identification process, the User shall provide the System Operator with the following information and copies of the following documents:
The User’s name, surname, passport, the reference regarding the private entrepreneur issued by the State Register of Legal Entities of the Ministry of Justice of the RA, a document certifying the competence of the authorized person, the TIN, the business and residence addresses, and phone numbers.
Identification of RA resident legal entity and private entrepreneur Users is performed at the System Operator's head office and branches. Identification of users who are not RA citizens is performed only at the System Operator's head office.


Users with the Premium plus status can make use of all services available in the System.
“IDRAM” Limited Liability Company
48/1 Nalbandyan Str., 0010, Yerevan, Republic of Armenia
TIN: 02588245
Website: www.idram.am
Tel.: +374 60 700 700

 

 

Goris and Etchmiadzin branches will not operate for a short period of time
Dear users, Goris and Etchmiadzin branches will not operate for technical reasons till December 15. We apologize for possible inconvenience.
Kapan branch will not operate for a short period of time
Dear users, Kapan branch will not operate for technical reasons till December 9. We apologize for possible inconvenience.