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Financial Mediator

The Office of the Financial System Mediator is an independently-managed institution founded by the Central Bank of Armenia. The mission of the Office of the Mediator is to resolve pecuniary disputes between individual consumers and financial organizations. The Mediator’s services are free of charge. The complaint review process is simple, swift, and transparent.
Those clients, who are physical persons, have the opportunity to present their claims, arising on transactions between the client and the company, to the mediator of the financial system.

Working hours of the Financial System Mediator are as follows:

  • Monday-Friday: 9:00-18:00
  • Lunch: 13:00-14:00

Address: 0010 Yerevan, 15 Khorenatsi str., «Elite Plaza» business centre, 7-the floor
Phone: (37460) 70-11-11
Email: info@fsm.am
Fax: (37410) 58-24-21

Changes in the March 8 working schedule
Dear users, We are informing youthat on March 8 - non-working day. The head office, the office of the mayor and the district offices of Yerevan, as well as the branch of Armavir-2 will not to work. Arshakunyats Office and Komitas City Ohanov will work on the regular schedule. The contact-center and online service i...
Changes in U!Pay branches
Dear users, We are informing you thatfrom4th of March U!Pay brancheswill be servicing "Ucom" CJSC as a separate payment organization. Serving users of "Idram" in branches U!Pay will go on in the ordinary mode. Looking back on the updated branch of the company with limited liability "Idram" will be available following...