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Claims about services provided by the company are satisfied according to Appendix 9 of Charter 8/03 "Publication of data by banks, credit organizations, insurance brokers, investment organizations, the Central Depository and payment and settlement organizations, engaged in money transfers", from June 2, 2009 by the decision N 166-Ն of the Central Bank Board, and Appendix 2 of the Central Bank Board’s decision N 225-Ն from July 28, 2009.

Appendix 9 – 1
Appendix 9 – 2
Appendix 2 – 1
Appendix 2 – 2

You can send your complaints in both electronic and paper form to e-mail and postal addresses, which are mentioned in "Contacts" section.

The possible errors, complaints and disputes can be resolved according to the procedure.

You can find the claim form below:

Complaints form

Those clients, who are physical entities have the opportunity to present their claims and complaints on transactions between the client and the company, to the mediator of the financial system.

Changes in the March 8 working schedule
Dear users, We are informing youthat on March 8 - non-working day. The head office, the office of the mayor and the district offices of Yerevan, as well as the branch of Armavir-2 will not to work. Arshakunyats Office and Komitas City Ohanov will work on the regular schedule. The contact-center and online service i...
Changes in U!Pay branches
Dear users, We are informing you thatfrom4th of March U!Pay brancheswill be servicing "Ucom" CJSC as a separate payment organization. Serving users of "Idram" in branches U!Pay will go on in the ordinary mode. Looking back on the updated branch of the company with limited liability "Idram" will be available following...